Shipping policy
Pillar Healthcare Limited is committed to delivering your order efficiently and reliably through our trusted network of internationally recognised shipping carriers.
Shipping Carriers
We partner with leading carriers including, that have worldwide distribution capabilities.
Processing Time
- Orders are generally processed within one to two working days of receipt.
- Processing may be delayed during peak periods, holidays, or due to unforeseen circumstances.
Shipping Methods and Estimated Delivery Times
We work with our carriers to provide you with the best delivery option. These options are presented when purchasing our products.
Delivery times are estimates and may vary depending on the destination country, customs clearance, or carrier-related delays.
Shipping Rates
- Shipping rates are calculated at checkout based on the destination of the package.
- Free shipping may be offered on our combination packs or as part of our promotional campaigns.
International Shipping
- We ship to most countries worldwide.
- Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
- International delivery times may be longer due to customs processing.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Track your package using the carrier’s website or app.
Lost or Damaged Shipments
- If you do not receive your shipment or the tracking number provided has highlighted any issues, please contact us immediately.
- We will work with the carrier to resolve the issue and, where applicable, arrange for a replacement or refund.
Delivery Issues
- If the carrier is unable to deliver the package due to an incorrect address, failed delivery attempts, or any other reasons, additional charges may apply for redelivery.
Contact Us
If you have any questions about shipping or your order status, please contact us through the website’s contact form.
